Betonline.ag is another of the big sports books sites that is dabbling – rather successfully – in the online casino games sphere. While the URL may reflect a German-centric location, this ‘all-in-one’ online gambling partner has a long US history and is – surprisingly – actually based and licensed out of Panama. Sports betting is the major focus of this international gambling website, but they do offer a great selection of online, mobile, and Live Casino games powered by Betsoft (a growing powerhouse in the industry) and other smaller providers like Nucleus Gaming (a solid and growing presence in US-friendly casinos), Concept Gaming, Dragon Gaming, Fresh Deck Studios, Visionary iGaming, and magma.
Betonline.ag is a solid partner for online gamblers – especially welcoming to the US market and with currency reflected in US$ – but there are some lingering questions remaining from a very tumultuous period that did a lot of damage to their reputation. Things do seem to be back on track but this historic streak, especially related to its customer service reputation, has kept us a little wary of giving it a glowing reputation.
Betonline.ag is another of the big sports books sites that is dabbling – rather successfully – in the online casino games sphere. While the URL may reflect a German-centric location, this ‘all-in-one’ online gambling partner has a long US history and is – surprisingly – actually based and licensed out of Panama. Sports betting is the major focus of this international gambling website, but they do offer a great selection of online, mobile, and Live Casino games powered by Betsoft (a growing powerhouse in the industry) and other smaller providers like Nucleus Gaming (a solid and growing presence in US-friendly casinos), Concept Gaming, Dragon Gaming, Fresh Deck Studios, Visionary iGaming, and magma.
Betonline.ag is a solid partner for online gamblers – especially welcoming to the US market and with currency reflected in US$ – but there are some lingering questions remaining from a very tumultuous period that did a lot of damage to their reputation. Things do seem to be back on track but this historic streak, especially related to its customer service reputation, has kept us a little wary of giving it a glowing reputation.
Betonline.ag is a good online casino and sports book that offers a fair selection of options for any international online gambler. While it has the potential to be great, there are lingering questions about their history of bad service and questionable customer support. We understand that every online and mobile casino will attract negative sentiments from those players who are bitter that they have lost money, or who are affronted because they were penalised for not following the casino rules, terms and conditions, and wagering requirements. Betonline.ag, however, seemed to attract an inordinately large number of negative sentiments.
If the more recent online comments are anything to go by, they are working really hard to rectify their image, but we would rather wait and see how things go from here.
Having said that, Betonline.ag is fully licensed, has been thoroughly and regularly audited by TST to ensure fair play, has a great games provider, and offers a comprehensive selection of online, mobile, and Live Casino games, and a huge choice of live and virtual sports books for international gamblers.
And some very enticing bonuses to boot.
Betonline.ag has a very simple but attractive design and layout. While this may seem dated (and, according to rumours, set to undergo a bit of a revamp soon) our personal opinion is that a site as large and diverse as this needs that simple clarity to avoid overwhelming visitors.
Betonline.ag is definitely a sports book with an online casino offering as is evident to any first-time visitor – the major focus and the first thing you are presented with on visiting is the sports home page.
Thankfully, the simple design allows players to navigate quickly and easily to any lobby they are looking for. The same is true of the additional information snippets that speak about the casino, reason for playing there, etc. They are presented in great infographic form which makes it easy to grasp and leads to further, more detailed info if needed.
The main header features Banking, Login, and Join Now buttons for quick registration and log in. Registration is a simple click, fill in details, confirm email process which is great, and subsequent log in is as easy as username and password.
The various lobbies are found below this header and serve as quick links to get you to where you want to be: Sports, Live Betting, Casino, Racebook, Poker, eSports, Contests, and Promos. It’s a great way of showing what you offer without cramming thousands of images and links and bars and headers onto your page.
The dominant scroller features a few selected promos from both the sports and casino lobbies.
Everything below this is info about the site and reasons to join, including the very important licensing, contact, quick links, and so forth at the bottom of the page. As a home page, we give it a big thumbs up as it allows the player to choose where they want to play quickly and easily.
Each lobby page has the same characteristic of simplicity and choice: a selected range of games/events/sports/etc. with easy to navigate and locate menus to the side for delving further into the chosen games or lobbies.
It’s a really well-designed site and we hope they don’t tinker with it too much to make it more ‘glamorous’ or ‘premium’.
Betonline.ag has full SSL encryption to ensure player safety and data protection. They also have a strong fair play policy that is strengthened by the fact that are regularly and thoroughly audited and passed by TST. This is a recent development and one of the reasons why their reputation is steadily growing in the industry.
Betonline.ag is licensed in Panama.
There are a number of excluded countries and territories – but Betonline.ag is one of the growing number of online casinos that is welcoming and available to US online gamblers.
Some of the other territories on the exclusion list include: Australia, Afghanistan, Central African Republic, Democratic Republic of the Congo, Eritrea, France, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Mali, Malta, New Jersey (pretty specific), Democratic People’s Republic of Korea, Panama, Somalia, South Sudan, Sudan, Yemen.
Betonline.ag is a predominantly sports betting site and, as such, they offer an impressive array of live and virtual sports books. There is a big focus on American sports like NFL, NBA, MLB, and NHL but they have a finger in a lot of sporting pies. Punters can find soccer from the English Premier League and UEFA to the South African Premier Division, can bet on tennis, table tennis, volleyball, golf, horse racing, rugby (league and union), wrestling, UFC, and more. The eSports lobby has all the favourites: FIFA, CS:GO,and LoL. Major tournaments like DoTA are represented as and when they occur.
With such a big emphasis on the sports betting world, you could be forgiven for thinking that the online and mobile casino would take a step back – but you’d be mistaken.
Betonline.ag offers a very respectable online and mobile casino in terms of both game quantity and quality. The casino is powered by Betsoft which means you get a lot of very good and very cutting-edge games while the more indie studios provide a selection of online casino games that are excellent when it comes to quality and beyond excellent when it comes to playing games, slots especially, that you won’t find in other, bigger online casinos.
Betsoft are the main providers with Nucleus Gaming, Concept Gaming, Dragon Gaming, and magma bringing in the more unusual titles.
One thing that always makes us happy is the provision of demo play for most of the online casino games. It’s always great to be able to test games without risking our bankroll, and online casinos that offer free demo modes always seem to be friendlier – in our opinion.
Slots
The slots selection is superb and, while a little limited in number when compared to the big online casinos, bring the full range of everything from classic 3-reel fruit machines to the more complex and immersive latest tech offerings. With Betsoft on board, Betonline.ag can give online slots fans some of the best 3D, immersive, bonus-rich games on the market.
Table games
The table games lobby is small and powered predominantly by Nucleus Gaming, a relative newcomer to the online casino scene. This studio is starting to feature quite significantly in a lot of US-friendly online casinos and their games are great. Players can enjoy blackjack, roulette, craps, baccarat, and poker with a good selection of different varieties in each game (like European or American roulette, or Classic, Pontoon, Five Hand Vegas, or Switch Blackjack).
This does give a bit more oomph to the tables selection and they are of great quality.
There are also great variants for video poker players.
Live Casino
There are some online casinos that have one dedicated provider for all their Live Casino games. There are others who have a number of providers and lump them all together into the Live Casino lobby.
And then there’s Betonline.ag.
Betonline.ag offers two separate Live Casino lobbies: Red and Black. The Black Casino is exclusively powered by Fresh Deck Studios, while the Red Casino is the property of Visionary iGaming.
The Black Casino bring players baccarat, roulette, blackjack, and Hold’em along with 45 extra video slots for some reason.
The Red Casino offers blackjack, roulette, baccarat, and Superb6.
What we found quite interesting about the Red Casino was that you can see exactly who your Live dealer is and what their name is before you join the game. Quite cool in our opinion.
Specialty
Apart from their specialty in sports betting, Betonline.ag also offers a selection of instant win games: scratch cards, bingo, Keno, and Spin and Win.
We were unable to find any published loyalty scheme or VIP programme for Betonline.ag, however, their frequent bonus offers for loyal players, and their promotions for VIP players (but be clear: to get VIP status you have to be a BIG spender) occur often enough and are enticing enough to offset this oversight.
There is a downloadable app – optimised for iOS, Android, and Windows – that will put Betonline.ag into your pocket or onto your mobile device for on-the-go play. But the website is fully responsive, and you can log in using your mobile device web browser anywhere you have a trusted wi-fi connection.
There are a number of deposit and withdrawal options available at Betonline.ag – but they are very much territory dependent. The easiest banking method is via cryptocurrency and Betonline.ag is totally supportive of this innovative financial method – so much so that they offer exclusive bonuses for crypto gamblers.
For those who prefer the traditional channels, the most trusted and most popular ones are available: Visa, MasterCard, Diners Club, bank transfer, Skrill, and Neteller. AmEx is apparently accepted but only after certain preconditions have been met.
For the crypto gurus, Bitcoin, Ethereum, Lite Coin, and Ripple are options.
Betonline.ag claim to offer same-day payouts but we think this may only apply to the sports book as the online casinos – in general – do have pending periods in place for legal and anti-money laundering reasons.
The default currency setting across the website is US$.
There are a TON of bonuses and promotions which is great to see. We don’t often come across sports betting sites with online casino tag-ons that put so much effort into enticing new players with bonuses, so a thumbs up to Betonline.ag.
There are bonuses that are specific to the lobbies (e.g., sports, or online casino, or racebook), and some that work across all lobbies, so we will just go through some of the more prominent ones. We recommend you sign up for news directly from the casino to your in-box, so you always know what is on offer and what is coming up.
Just be aware – bonuses and promos come with terms and conditions and wagering requirements so make sure you read and understand what is required from you before you redeem any offers.
50% match up to $1,000 on 1st deposit. 10x wagering requirement. Ts & Cs apply.
Up to $3,000 over your first three deposits.
1st deposit: 100% match up to $1,000. 30x wagering requirement. Ts & Cs apply.
2nd deposit: 100% match up to $1,000. 30x wagering requirement. Ts & Cs apply.
3rd deposit: 100% match up to $1,000. 30x wagering requirement. Ts & Cs apply.
100% match up to $1,000 on first deposit. Ts & Cs apply.
Promotions
100% match up to $1,000 on first time crypto deposit. 14x wagering requirement. Ts & Cs apply.
25% bonus up to $250 on reloads. Ts & Cs apply.
35% bonus up to $250 on reloads. 8x wagering requirement. Ts & Cs apply.
200% match up to $200. Wagering requirements apply. Ts & Cs apply.
Betonline.ag also offers frequent contest and promotions based on the current sports calendar, online casino games tournaments, and even Live Casino tournaments.
Customer support was a HUGE issue for Betonline.ag in the past. There were numerous complaints around the quality of assistance, the professionalism (or lack of) of the teams, the obfuscation and ducking-and-diving when it came to having complaints or queries resolved, and so much more. It’s the main reason for the less-than-stellar rating.
However, progress does appear to be in the making and Betonline.ag seems to have turned a corner and is offering a much better customer support experience.
There is 24/7 customer support in place via email, telephone, and Live Chat. There is a dedicated telephone number for US and Canadian players, and an international number for everyone else.
Betonline.ag is owned and operated by Imion Limited Casinos and licensed through the Panama Gaming Control Board.
