Gambling online is all about the gameplay, the graphics, the special features and the bonus rounds. You want to focus on getting your next big win – or at least your next big rush. What you do not want to focus on is your bankroll and whether or not you can trust the online casino with your money! And that’s why we’re here to guide you on what to look for when you’re wondering which online casino to honour with your presence.
When choosing an online casino, there are plenty of factors to consider, but popping up at the top of that list is the casino’s reliability. It’s your hard-earned cash and you need to be reassured that:
If this sounds like a lot to remember, don’t worry we’ve got you covered! We’ve done a lot of the legwork for you and put together a list of the most trustworthy online casinos with the best payouts around. In case you decide to do your own sleuth work, here’s what to keep an eye out for when looking for a reliable online casino.
Many online casinos offer great welcome bonuses as well as other enticing promotions, but it takes a lot of the fun out of a game if the terms and conditions make it nearly impossible to benefit from those promos or if they unfairly favour the casino over the players. Everyone who gambles plays to win, but what could be more frustrating than knowing you have a big payout and no way to access those funds quickly or easily?
To avoid heartache, wallet-ache and frustration, always look for an online casino that pays out reliably and is transparent about their Ts & Cs, especially around wagering requirements.
Licensing is absolutely critical if you want to be sure you are dealing with a legal, above-board operator. Without proper licensing, online casinos are risky to the player. Fortunately, most reputable online casinos will go out of their way to proudly advertise their licensing and certification information on their homepage; it doesn’t have top billing, but it can normally be found by scrolling to the bottom of the page. If it’s not on the homepage, you might find it on the ‘About Us’ page, failing which you can contact the online casino’s customer support team and request proof of their certification and licensing.
If you still can’t get your hands on it, maybe give this one a miss. Accreditation and a valid license are proof that the online casino has the approval of industry experts, and confirmation of its reliability. No license, no trust.
Hidden terms and conditions can put a real damper on your fun, so be sure to always read the fine print. Study the terms and conditions of payouts, bonuses, wagering methods, and withdrawal methods. It’s a big red flag if an online casino isn’t open about its rules and regulations, as all reputable online casinos will have pages dedicated to understanding the rules and limitations of using its website. Make sure you read and understand them before betting on your hard-earned cash.
Customer support can make the difference between a good online gambling experience and a great one; whether it’s a quick query or being talked through complex technical difficulties, it’s important to have a polite, warm and knowledgeable voice on the other side of the line. The best online casinos will have a helpful support team working round the clock to respond in a way that meets your needs.
This online casino gets top marks for reliability, transparency and customer service.
Licensing and certification | 888 UK Limited is licensed and regulated in Great Britain by the Gambling Commission. |
Transparency | The Ts and Cs on 888.com are listed under the User Agreement link found at the bottom of every web page. This gives you a comprehensive look at the rules and regulations for every aspect of the website, from promotions and bonuses to deposits and withdrawals. They even have a separate page to cover just their promotions and bonuses in case you missed them in the user agreement. |
Withdrawals | Speed: 4-6 days for all ewallets, 6 days for Mastercard, up to 8 days for Visa, and an average of 7-10 days for wire transfers.* Methods: Wire transfer, Visa and Mastercard credit cards and debit cards, ewallets including Ecopayz, Muchbetter, Neteller, and Skrill. *Payout times are halved for all Gold VIP Members. |
Customer support | The help section can easily be accessed from the question mark button on the top right corner of the screen. This will lead you to a handy page of links on topics such as promotions, games, registration, or technical issues. Scroll down a little further for their FAQs section, and if you still haven’t found your answer, there’s a ‘Contact us’ link at the bottom of the page – although this only leads you to an online request form and not a phone number or email address. |
Customer reviews and feedback | Customers love 888Casino.com for its promotions and bonuses as well as the sheer volume of available games. The only real complaint is the withdrawal process which can take between 4 and 10 days, depending on the method, whereas deposits can be made in 10 minutes! |
Licensing and certification | LeoVegas Gaming PLC is licensed and regulated by the Malta Gaming Authority. |
Transparency | Leo Vegas isn’t kidding around when it comes to transparency – every page has several links to their Ts & Cs, often ones for specific rules about their promotions, bonuses, and banking practices. This is all written in simple English, so you won’t need a law degree just to enjoy a game of baccarat! |
Withdrawals | Speed: Leo Vegas normally processes payouts within 24 hours; depending on the form of payment, this can take up to 5 working days. Methods: Visa debit and credit cards, Trustly, Neteller, Skrill, and Paysafecard |
Site usability | This online casino is wonderfully easy to navigate, with clear links on the homepage to games, promotions, and the support centre. |
Customer support | This website is geared towards customer service and does a good job of providing answers to almost any question! The support button is the very first link at the top of the web page; it has a drop-down menu with contact info, links to their help centre and live chat. Help topics include FAQs and articles on deposits & withdrawals, bonuses, your account, responsible gaming, sportsbook, the casino, the live casino, and the game rules; a source of funds link walks you through their verification process; and there’s a search bar in case you don’t immediately see a relevant link. |
Customer reviews and feedback | Customers love Leo Vegas’s speedy withdrawals, top-notch security, mobile app, and exciting bonuses and promotions. The only drawback to their top-notch security is that it can sometimes take a few days for your account to be verified. |
Licensing and certification | Europa Casino is a brand operated by Universe Entertainment Services Malta Limited (C-60452). Universe Entertainment Services Malta Limited is licensed and regulated by the Malta Gaming Authority. |
Transparency | Europa Casino has nothing to hide and they really want their players to know it! For every game, bonus, deal, or promotion, Europa has provided a comprehensive list of the Ts and Cs, complete with examples to prevent confusion. All of this information is readily accessible from their home page. |
Site usability | This website is slick and incredibly easy to use, which is impressive for an online casino that boasts over 400 games from 12 different providers. Their game search filter is the best we’ve seen from any casino website; it lets you filter by category, software studio, features (special wilds, respins, tumbling reels, etc), themes, and paylines. |
Customer support | Europa provides excellent customer support every day between 6am and midnight GMT by phone, email and instant chat. They have an easily navigable help centre complete with FAQs and well-written articles. |
Customer reviews and feedback | Europa has had some rave reviews, with customers praising the gameplay, number of games available, and their excellent promos and bonuses. |
Licensing and certification | BitStarz is operated by Dama NV, a company registered and established under the laws of Curaçao. Dama NV is licensed and regulated by Antillephone NV. |
Transparency | BitStarz is serious about their transparency, providing no fewer than three links on the homepage to both their regular Ts & Cs and their Bonus Ts & Cs. Not only that but each bonus and promotion also has a link to the Ts & Cs. This casino is taking no chances! |
Withdrawals | Speed: BitStarz specialises in instant payouts for all payment methods except Visa, which takes 1-3 business days to payout. Methods: Visa credit/debit card; ewallets: EcoPayz, Muchbetter, and Mifinity; universal payment systems: Piastrix and WebMoney; cryptocurrency wallets: Bitcoin, Bitcoin Cash, Ethereum, Dogecoin, Tether, Ripple, Tron, and Litecoin |
Site usability | The website is easy to navigate with nice, clear links to games and buckets of useful information! |
Customer support | A clear chat icon in the bottom right corner appears on every page; support is available 24/7 via chat, email, and phone. VIP accounts each have an account manager who personally deals with their queries. Well worth the membership fees if you ask us! |
Customer reviews and feedback | BitStarz is an award-winning online casino with no less than two awards for its excellent customer support. Customers are impressed by their VIP program, its withdrawal speeds, tournaments, and range of games. So far there has been almost no negative feedback! |
Licensing and certification | Casumo Services Limited is licensed and regulated by the Malta Gaming Authority. |
Transparency | Easily accessible, extensive, and user-friendly FAQs provide answers to most questions. Dedicated pages to the Ts & Cs for all bonuses, jackpots, and promotions are detailed but easy to read. |
Withdrawals | Speed: Payouts are immediately after approval for ewallets, but Visa and bank transfers take 1-5 business days. Methods: Skrill, Neteller, MuchBetter, Visa debit/credit cards and bank transfers |
Site usability | Well designed, and easy to navigate and understand |
Customer support | Casumo Casino is big on customer care, with several links encouraging players to contact representatives with any of their queries or complaints. These agents can be contacted via email or a live chat feature that is staffed 24/7. The FAQs section is well thought out and presented in a user-friendly way. |
Customer reviews and feedback | Casumo players seem thrilled with the modern website design as well as the variety of slots, table games, and poker games. The online casino’s customer support team have had more than a few honourable mentions as well! |
We’d love to hear what you make of playing at online casinos. Which ones are more and less trustworthy, and why? What do you keep in mind when looking for the best online gambling experience? Share your thoughts with us.
